Be Empowered with Predictive Insights
Empower people across your organizations to discover predictive insights, make data-driven decisions, and improve customer experiences by leveraging the power of artificial intelligence (AI) and machine learning in the Microsoft Dynamics 365 solution.
Microsoft Dynamics 365 is an application platform that allows you to unify data, people and processes that is capable of adapting to businesses changing needs. As a business management solution, Dynamics 365 covers a wide range of functionalities such as Financial Management, Customer Relationship Management, Sales, Marketing, Supply Chain, Field Service, Retail, Project Management and more.
Benefits of Predictive Insights For Your Business
A Holistic View of Your Customers
With all information in one system, you can bring out all the transactional and behavioural data using pre-built connectors. Based on artificial intelligence and machine learning, you can unify the data and analyze the information to build a rich customer profile. Equipped with a complete customer profile, you will have a full 360-degree view of each customer to enable you to make personalized approaches for each customer. Customer-facing staff will have a full understanding of each customer to make suggestions and recommendations when servicing the customers.
Discover Insights and Take Action
The machine learning templates allow you to predict the next best action to improve engagement with your customers. You can also create new audience segments and empower teams with customer profiles and insights that are directly available into your business applications. Instead of waiting for ideas on how to take action on all the information and data stored on your servers, you now have insights to take immediate action.
Create Dashboards and Reports
You are able able to connect your customer data with Microsoft Power BI to customise personalised dashboards and reports. Different departments and team members can have different dashboards to showcase different information and KPIs. Example, the Sales Manager’s dashboard can be customised to highlight Sales Pipeline, Opportunities, Sales Activities of the sales team, Current vs Target Sales figure while the Sales Executive’s dashboard will be highlighting leads assigned to them, Opportunities they are working on and their personal sales record.
All customer data are seamlessly available across the business solution, so different staff from different departments have full access to information and data. No information is silo-ed, so the availability of information is in real-time, with no duplication or error from data-entry.
To learn more about predictive insights and how your company can benefit from it, contact us.