Digital Transformation : Dynamics 365

Kickstarting Digital Transformation For Your Business

Digital transformation is not just about technology but its more of a business strategy that requires leaders to re-envision existing business models. It also involves embracing alternative ways to bring people, data and business processes together to create more value for customers as well as to capture new business opportunities.

The goal of digital transformation is to assist organisations in adapting to current challenges and be resilient against future crisis and competition. Organisations that stay relevant with new technologies are the ones that can successfully navigate a challenging economy.

Dynamics 365 to kickstart digital transformation

Microsoft Dynamics 365 is Microsoft’s suite of cloud-based applications that covers end-to-end functionalities of a business. Dynamics 365 applications can be used as a standalone or together for a unified experience across an organisation. Dynamics 365 works seamlessly alongside other Microsoft products like Office 365 and Power BI for better productivity, collaboration, and automation.

Key areas in digital transformation:

• Engage customers, suppliers & vendors
• Empower employees
• Optimize operations
• Transform or innovate products and/or services

Engaging Customers

Build personalised experiences across all customer touch-points with access to customers’ historical data in one single platform. Provide better customer support with a complete view of customer data and actionable insights to guide every interaction.

Empower Employees

Provide employees with proven processes, familiar tools, and quick guides to execute their tasks efficiently. Dynamics 365 cloud-based applications provide employees with workplace flexibility – so salespeople can access crucial tasks while on the go.

Optimise Operations

Accelerate the speed of doing business, improve service levels and reduce cost with insights powered by artificial intelligence(AI) and machine learning(ML). Reduce reliance on IT teams to generate reports, or to perform queries. Reports can be generated with a few clicks to make faster data-driven business decisions.

Transform Products

Utilise data from the Dynamics 365 to proactively analyse and forecast demand. Shift from reactive to proactive approaches with the ability to foresee challenges.

Kickstart your Microsoft Dynamics 365 journey with MicroChannel. Speak to us for a no-obligation consultation.