Microsoft Dynamics 365 Benefits

Employees can now access all information and data required to perform their work and make good decisions by accessing one centralised tool. Dynamics 365 also integrates with Word, Excel and Outlook so there is a lot of time saved by easily switching across applications without the actual need of doing so. Example – sending an email to a customer will also track the interaction in Dynamics 365 for Sales and this information can be shared across the marketing, operations and finance team with no additional effort.

As an application platform, Microsoft Dynamics 365 is able to provide you with a complete overview of your customers. See your customer’s journey with real time updates and personalise their engagement with you with all the tools available to you in Dynamics 365 for Sales, Marketing and Customer Service. You can build in KPIs to measure and track the health of your customer relationships.

Businesses would only require to subscribe to the functions required for the selected amount of users. The investment for Dynamics 365 is an operational expense and not a capital expense which is far more flexible for businesses. There is also no need to maintain hardwares, servers and the cost of maintaining these items as Dynamics 365 is hosted in the cloud and all servers etc are taken care of.

Dynamics 365 subscription plan allows businesses to plan the usage by role and function. There is no need to subscribe for users that may not use the entire function so there is a lot of cost savings. Dynamics 365 also caters for ‘light users’ who may be the head of departments or management team members that require viewing rights, light editing and report generation.

The user interface of Dynamics 365 has been created with familiar UI UX features of Microsoft products. Users who are already familiar with applications such as Word, Excel and Outlook will enjoy the ease of using the all-familiar look and feel of Dynamics 365.

Dynamics 365 goes beyond by providing you with real time insights and built-in predictive analytics. Power BI, Cortana Intelligence and Azure Machine learning are natively embedded to provide you with historically-based predictions, prescriptive advice and actionable next steps.

Microsoft Dynamics 365 was built with flexibility in mind because the apps (or functions, example Dynamics 365 for Field Service etc) works independently and also is able to work in tandem with Dynamics 365 Finance and Operations. When your business needs changes, you can easily add on new areas.

Dynamics 365 is a cloud based solution that features robust security and access control. All datacentre, network connectivity, service hosting platform and user & administrator rights are managed by professionals and require no maintainance by customers.