Lagardère Travel Retail is a global retailer offering a diverse range of products and services for travellers. To enhance their customer service operations and respond quickly to changing consumer habits, Lagardère Travel Retail required a customisable and scalable, all-in-one retail solution.
Initial Challenge faced by Lagardère Travel Retail
Stand-alone POS
Long release cycles for new functions and features
Lack of flexibility with an existing retail platform
Required item stock management
Required a robust retail solution that supports their diverse brands and international growth
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Multi Mart is a retailer based in Indonesia and undergoing growth in a very competitive market. After opening a new distribution centre in Jakarta, the business recognised their existing solution could no longer support a large amount of data they needed to manage.
Multi Mart required a comprehensive retail solution that was able to perform real-time across a number of stores to enhance efficiencies and importantly, adapt to support future growth.
Initial Challenge faced by Multi Mart
Unstable and unscalable customised database
Lacked critical insight in real-time across multiple stores
Solution
Microsoft Dynamics NAV
LS NAV Retail – POS
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Apex Steel is a steel and steel building product manufacturer who offers a wide variety of products and services directly to the trade and the public. The Apex Group is building a reputation of being the market leaders in the manufacture and distribution of steel and steel building products.
Initial Challenge faced by Apex Steel
Lack of industry-specific systems in the market
Non-integrated databases resulted in inefficiencies
External programmer was required to generate reports
Solution
MicroChannel removed the dependency of using off-the-shelf-business system that require external programmers to compile reports. SAP Business One also gives Apex Group the ability to extract up-to-date and accurate business critical data in real time, amongst other key benefits of the solution.
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VACC (Victorian Automobile Chamber of Commerce), established in 1918, supports the growing number of automobile companies and became “The voice of the retail motor industry”. VACC’s role is to support the automotive industry by lobbying government and have proven they are not afraid to stand up and fight for the rights of small businesses and for safety on our roads. VACC support motorists and their families by campaigning strongly for flexible registration payments and the right for motorists to choose their own repairer after an accident.
Initial Challenge faced by VACC
No single view of customers
Lacked visibility of financial customer data outside finance department
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Southern States Group (SSG) is a professional, dynamic and cutting edge organisation dedicated to providing products and services to transport refrigeration, air refrigeration, rail air conditioning and tail rift industries. SSG is also the authorised sales, service and parts dealers of several key brands and has grown to become Australia’s market leading dealer.
Initial Challenge faced by SSG
Out-dated ERP solution was not fit for purpose or user friendly
Aging IT infrastructure with increased risk and cost
Solution
Microsoft Dynamics NAV has unified visibility of finance, service, inventory, purchasing and planning information to facilitate better decision making
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Royal Rehab is a NSW based rehabilitation and disability support provider. Discover how Royal Rehab have eliminated the risks of their previous legacy system and gained new efficiencies across their financial and sales processes.
Initial Challenge faced by Royal Rehab
Outdated 10 year legacy system
Need for a modern intergative financial solution
Requirement for donations and member management system
Solution
Microsoft Dynamics 365 for Finance and Operations
Microsoft Dynamics 365 for Sales
Power BI
MicroChannel Donations Portal
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Apex Steel is an Australian specialist manufacturer delivering a broad range of products from its state-of-the-art facilities in Western Sydney. The company provides custom designed and made products from medical syringes and water purification equipment to packaging and munitions casings. ASP Plastics started business in 1973 and has grown to over 100 employees servicing customers in 39 countries around the world.
Initial Challenge faced by ASP Plastic
Existing back-office applications were outdated, inflexible and unable to interface with the company’s manufacturing system
ormer system was difficult and expensive to maintain
A new system was required to provide a platform to support long term future growth
Solution
The implementation of SAP Business One significantly increased access to key business information, provided cost savings through interfaces linked to their manufacturing system and is able to support long term future growth.
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POCO Australia is a one-stop home solution superstore originating from Germany. POCO carries a huge range of home products (furniture, homewares, bedding, lighting, kitchen, flooring, electrical and more) with European styling at sensational value and with excellent service.
Initial Challenge faced by POCO
Old system unable to meet their growing needs
Existing aged POS solution
Solution
With MicroChannel and LS NAV Retail, POCO now has a retail solution that powers their back office and store operations – an end-to-end functionality from point of sale (POS) to warehouse and finally to financial functions.
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Rondo Building Services manufactures and supplies a wide erange of roll-formed steel products for the construction industry in Australia, New Zealand, Asia Pacific and Middle East. Rondo is an Australian Company which is further developing internationally through the development of offshore businesses with manufacturing plants in Auckland NZ, Kuala Lumpur Malaysia, Mumbai India and Christchurch NZ.
Initial Challenge faced by RONDO
Inaccurate stock level assessments
Limited system configuration and functionality
Solution
Microsoft Dynamics AX by MicroChannel improved workflow between manufacturing/distribution operations and sales office as well as provide greater business intelligence and real time data.
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Apex Steel is a steel and steel building product manufacturer who offers a wide variety of products and services directly to the trade and the public. The Apex Group is building a reputation of being the market leaders in the manufacture and distribution of steel and steel building products.
