Brochure : Customer Centricity & Bottom Line Benefits
The rapid advancement of technology has impacted the retail industry by leaps and bounds and has made customer centricity more important than ever. The internet has opened up new markets to businesses as well as their competitors and budding new businesses. New devices has changed the way customer shop, interact with retailers thus creating omni-channel for support, sales and marketing. This ebook takes a closer look at the trends impacting the retail industry and how customer centricity affects the bottom line benefits.