Lagardère Travel Retail is a global retailer offering a diverse range of products and services for travelers. To enhance their customer service operations and respond quickly to changing consumer habits, Lagardère Travel Retail required a customisable and scalable, all-in-one retail solution.
Initial Challenge faced by Lagardère Travel Retail
Long release cycles for new functions and features
Lack of flexibility with an existing retail platform
Required item stock management
Required a robust retail solution that supports their diverse brands and international growth
Multi Mart is a retailer based in Indonesia and undergoing growth in a very competitive market. After opening a new distribution center in Jakarta, the business recognised their existing solution could no longer support a large amount of data they needed to manage.
Multi Mart required a comprehensive retail solution that was able to perform real-time across a number of stores to enhance efficiencies and importantly, adapt to support future growth.
Initial Challenge faced by Multi Mart
Unstable and unscalable customised database
Lacked critical insight in real-time across multiple stores
POCO Australia is a one-stop home solution superstore originating from Germany. POCO carries a huge range of home products (furniture, homewares, bedding, lighting, kitchen, flooring, electrical and more) with European styling at the sensational value and with excellent service.
Initial Challenge faced by POCO
Old system unable to meet their growing needs
Existing aged POS solution
With MicroChannel and LS Central (formerly known as LS NAV Retail), POCO now has a retail solution that powers their back office and store operations – an end-to-end functionality from point of sale (POS) to warehouse and finally to financial functions.